1. How do I train my employees?
– When purchasing training, select the “Group” button and enter a name for your new group. Once training has been purchased, you can add your employees as users under your account. This is under the “Groups Dashboard” menu button. Simply click the “Enroll New User” button, and enter their information.
2. How does my employee enter the code I created for them?
– Provide your employee with this link: https://www.gwsafety.ca/enroll-to-group/
Once your employee is on this page, they can enter their information and your enrollment code. This will create an account for them and give them access to the course.
3. How can I edit the users I’ve added?
– Users cannot be edited from your administrative account. Users can edit themselves however. If necessary, you can remove the user account by clicking “Remove” next to their name, and simply re-add them. Do not do this if they have certificates under their accounts.
4. How do I access my employee certificates?
– Employee certificates can be accessed by clicking “Report” in your Groups Dashboard, and clicking the down arrow next to the employee name.
5. Can I bulk enroll employees?
– Yes, bulk addition/enrollment can be done by clicking the “Enroll New User” button, then clicking “Upload via CSV”. A sample CSV can be downloaded from this page as well. This will help ensure your spreadsheet is formatted correctly before uploading.
1. Why is there no expiry date on my certificate?
– Different companies/employers have different renewal requirements. Confirm with your employer how often you need to renew, and write that in the expiry date field.
2. Where can I find my certificate?
– Your certificate can be found once logged in by clicking “Profile” and then clicking the small certificate icon next to the course name. This will open a new tab where you can download/print the certificate.
3. What should I do with my certificate?
– We recommend always keeping your certificate on your person while working. We also recommend keeping a copy with your employer.
4. I lost my certificate, what do I do?
– Don’t worry! Your certificate can be found in your account under your profile. It can be downloaded by clicking the small certificate icon next to the course name.
1. How do I delete my account?
– If you wish to delete your account, please know that any data (including certificates) will also be deleted. This can be done by reaching out to support by phone, email or live chat:
https://www.gwsafety.ca/contact-us/
1. Do I need to be logged in to purchase training?
– No, you do not need to be logged in. Simply add the course to your cart and fill out the checkout fields. This will create an account for you once the training has been purchased.
If you already have an account however, you will need to login first.
2. How do I apply my bulk/quantity discount?
– Bulk/quantity discounts are applied automatically at the checkout.
3. How do I use a coupon?
– A coupon can be used on either the cart or checkout page.
4. Where can I find the refund policy?
– The refund policy can be found in our Terms & Conditions located at the bottom of the website. You can also click here: https://www.gwsafety.ca/terms-conditions/
5. Where do I find my receipt?
– Your receipt can be found by clicking “Profile” and scrolling down. You will see “Orders” on the left side of the page. Your receipt can be downloaded/printed from there.
6. Do you offer other courses?
– We are constantly working on bringing more courses to the site, and we want to hear from you! Please feel free to provide feedback on which courses you would like to see offered next:
https://www.gwsafety.ca/more-courses-coming-soon/
1. How do I contact you?
– We can be contacted in 3 different ways:
- Phone: 1 (855) 926-0999
- Email: support@gwsafety.ca
- Live Chat: Click the message icon in the bottom right corner of the page.
Live chat and phone support is only available during our hours of operation.
2. Can I come to your physical address?
– Our physical address is for mail only at this time. This location is not staffed.